Dhaka: Senior Secretary of the Land Ministry, ASM Saleh Ahmed, has emphasized the importance of the prompt delivery of land services and adhering to the correct procedures when handling complaints related to land services. He highlighted the necessity of addressing issues raised by individuals and improving organizational service quality. Ahmed stressed the need for all complaints, whether submitted online or offline, to be duly acknowledged and addressed.
According to Bangladesh Sangbad Sangstha, Saleh Ahmed made these remarks during a seminar focused on finalizing the draft of the ‘Allegation Management Guide’ held at the Bhumi Bhaban. He noted that any credible media reports should also be investigated thoroughly. Public opinion must be considered when handling land-related complaints, he added.
Ahmed clarified that an allegation is not equivalent to a legal case but is more of a protest against service deprivation. He stated that outcomes may not always favor the complainant, but the goal should be to reduce the number of complaints by addressing them swiftly. He described land service as a critical government function, which, when executed smoothly, enhances public satisfaction and government transparency.
During the seminar, speakers noted that the land department manages 5,247 land service offices and 743 land service centers nationwide, receiving complaints in both written form and through phone calls. Other key speakers included Chairman of the Land Reforms Board, ASM Salah Uddin Nagri, Director General of the Land Records and Survey Directorate, Saidur Rahman, and Chairman of the Land Appeal Board, Dr. Mahmud Hassan, along with other senior ministry officials.
The land secretary also participated in a review meeting to assess the progress of the automated land service system software.