DHAKA: The Police Reform Commission (PRC) has called for significant improvements in service-oriented police programs, including the filing of online general diaries (GD) and the establishment of a women’s helpline to tackle cyber-related crimes. A recent public survey conducted by the PRC indicates widespread dissatisfaction with various police services among the respondents, highlighting the need for more public-friendly policing.
According to Bangladesh Sangbad Sangstha, the PRC’s survey, titled “Kemon Police Chai” (What Kind of Police We Want), was part of a governmental push to create a more community-focused police force. The interim government established the Police Reform Commission to address pressing concerns within the police force. The survey was conducted in response to domestic and international criticism of certain police personnel’s use of excessive force during the Anti-Discrimination Student Movement.
The survey, now accessible on the PRC’s website (www.prc.mhapsd.gov.bd), reveals that while 56 percent of respondents are satisfied with the 999 emergency call service, dissatisfaction prevails in other areas. Among the 24,442 respondents, significant dissatisfaction was noted with the Online GD Programme, Online Police Clearance, Victim Support Center, Women’s Helpline on Cyber Crime, Community and Beat Policing Programs, and other specialized desks and services.
The findings show that only 23.6 percent of respondents are satisfied with the Online GD Programme, with 45.8 percent expressing dissatisfaction. A notable 17.5 percent were unaware of the program. The Women’s Helpline on Cyber Crime also received criticism, with 35.5 percent expressing dissatisfaction and only 24.1 percent expressing satisfaction. A significant 38.1 percent of respondents were unaware of its existence.
Regarding the E-Trafficking Prosecution, 37.8 percent of respondents reported dissatisfaction, while 38.1 percent were unaware of the program. Only 24.1 percent expressed satisfaction. The PRC emphasized the need for enhanced publicity and effective monitoring by police headquarters, supported by the Ministry of Information, to establish a service-oriented and people-friendly police force.
The PRC noted that while some public-friendly police service programs have been operational for some time, their impact has been minimal. It stressed the importance of improving services such as the Online Police Clearance and the Victim Support Center, where only 26.7 percent of respondents expressed satisfaction.
In conclusion, the PRC highlighted the necessity for immediate and effective measures to enhance public satisfaction and trust in police services, advocating for widespread publicity and efficient oversight to achieve these goals.