“We had permitted Uber to operate here with a view to ease the commuting issues. In order to keep its operations running, Uber has to provide services considering the best interests of the passengers. There are certain conditions that Uber has to follow, and one of them is preventing harassment of passengers at any cost,” said Nur.
About high fares, the BRTA chairman added that another condition that Uber must follow is to keep the fare reasonable.
“Uber has to set the fares considering the present situation. We’ll definitely fine Uber if we receive complaints of charging excessive fares,” Nur added.
Read: Uber partners with Bangladesh Red Crescent Society
Contacted by UNB through its public relations agency in Bangladesh, Benchmark PR, Uber acknowledged the issues.
“Long waits and driver cancelling trips fall short of our promise to deliver a magical experience to riders. We are working hard to address this and have launched a slew of new features for driver partners,” it said.
It further said, “To remove frustration for riders and drivers alike, we now show trip destinations to drivers upfront before they decide to accept the ride. We are also showing drivers the mode of payment (cash or online) before the trip starts. In case of any concerns while using our platform, we also encourage our users to raise complaints through the app for timely and efficient resolution.”
Source: United News of Bangladesh