Dhaka: An orientation workshop on ‘NGOAB Online Solution and Artificial Intelligence (AI) for NGOs’ was held in Dhaka today, aimed at introducing new digital systems and promoting the responsible use of AI to modernize NGO service delivery, improve efficiency, and strengthen governance and accountability.
According to Bangladesh Sangbad Sangstha, the workshop was organized by the NGO Affairs Bureau, in partnership with the United Nations Development Programme (UNDP) and supported by the Australian Government under the Institutional Strengthening for Promoting Accelerated Transformation (ISPAT) Project. The event gathered government officials, development partners, and NGO representatives to explore how digital innovation and AI can enhance service delivery and operational effectiveness across the sector, as stated in a press release.
Barrister Md. Khalilur Rahman Khan, Director General (In-charge), NGOAB, delivered remarks as the chief guest, highlighting the critical role of NGOs in Bangladesh’s development. He emphasized that AI should serve as a tool to sharpen human thinking rather than replace it, advocating for a balanced use of technology.
Dr. K. M. Mamun Uzzaman, Director, NGOAB, chaired the session and stressed the necessity of adapting to technological change with accountability and ethical considerations. He underscored the importance of embracing new technologies responsibly.
Asif Kashem, Senior Programme Manager, Australian High Commission, pointed out the need for technology to benefit people and highlighted the importance of impact and the responsible use of technology, addressing safety and data privacy concerns.
Sheela Tasneem Haq, Senior Governance Specialist, UNDP, emphasized the responsible and inclusive adoption of AI. She likened AI to a co-pilot, stressing the importance of addressing data bias, ethics, and the digital divide, and highlighted the need for public trust and multi-stakeholder engagement to manage risks such as misinformation and online harm.
A significant feature of the workshop was the live demonstration of the NGOAB Online Solution, marking a transition from paper-based processes to a fully digital system. This new system enables online registration, application tracking, document submission, and integrated payments. Participants engaged actively, raising practical questions on system usability, timelines, and future features.
Another session focused on practical applications of AI for NGOs, including analytics, compliance support, content generation, and chatbot services. Technical experts demonstrated tools for reporting, data analysis, and workflow efficiency, emphasizing responsible use and verification.
The orientation concluded with a call for continued collaboration among the government, development partners, and civil society to scale up digital innovation while safeguarding rights and promoting trust in emerging technologies.