Leading smart device manufacturer and innovator OPPO has launched ‘Service Day’ to elevate its entire customer care experience.
The Service Day, a three-day long event, will be held from Tuesday to Thursday.
Customers can avail exciting service offers at their service centers as well as online platforms such as app, hotline, social media and website during this event.
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During the Service Day period, customers can enjoy a 10% discount on maintenance and the purchase of phone accessories.
Besides, Oppo is offering free labour costs, free protective film, free software upgrade, free phone disinfection service, and refreshments to guests visiting the service centres as well as customized solutions from service experts through Oppo’s hotline or website LiveChat whenever necessary.
Oppo has posted content on its official channels so that users can find support and get their problems solved via platforms such as apps, hotline and social media where the answers to the frequently asked questions or latest service information can be found.
It also offers send-in repair services, where customers can submit an application online and send their mobile phones to the service centre for repairs while keeping a check on real-time progress.
Liu Feng, head of brand of Oppo Bangladesh Authorized Exclusive Distributor said, “As a brand, Oppo values user experience the most. We believe that through satisfactory customer service, we can truly make our users happy. Hence, we shall explore all possibilities and deliver high-quality services to our customers for days to come.”
Oppo has introduced a transparent service in Bangladesh called face-to-face maintenance services, providing maximum transparency as users can view the entire process of maintenance.
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It is the first mobile phone brand in the country to have launched a mobile recording service in the customer service centres, where users can record the service provision process or request a service provider to record it for them.
It has 22 customer service centres, 12 touch points and authorization centres, in addition to a total of 34 service outlets in Bangladesh.
Oppo Bangladesh also provides ‘extended warranty and replacement’ and ‘free warranty’ service even after exceeding the initial warranty period to customers who could not claim it on time due to Covid-19 restrictions.
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Oppo has recently won the Golden Globe Tiger Award in the Customer Service Excellence category, for exceptional customer service in Bangladesh.
Source: United News of Bangladesh