Dhaka:The Ministry of Land has initiated a central complaint management team and a dashboard-based monitoring system to address issues of middlemen, corruption, and harassment faced by service seekers at land offices nationwide.
According to Bangladesh Sangbad Sangstha, Land Minister Md Mizanur Rahman Minu announced these developments in the Jatiya Sangsad while responding to a question from Sylhet-2 lawmaker Mst. Tahsina Rushdir. The minister outlined the ministry's efforts to expand automated land services, which include online payment of land taxes, mutation, and access to land records.
The central complaint management team is tasked with monitoring the quality of land services and handling complaints. They forward these complaints to the relevant offices for action. The ministry has also introduced the 'Land Service Complaint Redressal Management and Technical Support System' to expedite complaint resolution and offer technical support to land office employees.
Additionally, a 24-hour land service call center is operational to provide advice and receive complaints. A dedicated hotline is available for expatriate Bangladeshis. The ministry has opened a separate wing to handle complaints submitted directly or in hard copy, and it takes necessary steps regarding complaints published in the media.
To prevent corruption and eliminate middlemen, the ministry has issued instructions to divisional and deputy commissioners. Officials who have served at the same location for over three years are being transferred. The 'Bhumi Drishti' mobile application is part of a pilot project to verify attendance and locations of land office personnel.
The 'Land Revenue Case Management System' has been implemented to provide citizens with access to information on land revenue and civil cases, aiming to reduce harassment in obtaining such information. The ministry is working to enhance transparency and accountability through digital services and a strengthened monitoring framework.