Dhaka: Bangladesh is embarking on an ambitious project to revamp its airport service culture, modernize its national airline, and position itself as a regional aviation hub, announced Civil Aviation and Tourism Minister Afroza Khanam. "We are not merely solving problems; we are building a new service culture at Bangladesh's airports," she stated in an exclusive interview, highlighting the government's comprehensive plans for the country's aviation and tourism sectors.
According to Bangladesh Sangbad Sangstha, the government has prioritized addressing passenger complaints related to baggage handling, airport mismanagement, and immigration services. Measures have been introduced to improve discipline and service standards, including a 'Code of Conduct' at the country's three international airports and regular monitoring by executive magistrates. Enhanced security measures, such as vigilance teams, body-worn cameras, CCTV surveillance, and a Baggage Reconciliation System, have also been implemented to streamline baggage delivery.
The reforms are part of a broader vision to transform Bangladesh into a regional aviation hub, under the leadership of the Prime Minister. This strategy includes expanding international connectivity, modernizing airline fleets, and developing world-class airport infrastructure. A key component of this plan is the modernization of Biman Bangladesh Airlines, which will see 24 new aircraft added to its fleet, gradually transforming it into a modern mixed-fleet airline.
Afroza emphasized the government's commitment to building a fuel-efficient, cost-effective, and internationally competitive flag carrier. Plans are underway to expand Biman's fleet to 47 aircraft by the fiscal year 2034-35. Reforms within Biman are focusing on governance, business strategy, and service transformation, with merit-based appointments and accountability being prioritized.
The opening of the Third Terminal of Hazrat Shahjalal International Airport (HSIA) is another significant milestone in the country's aviation transformation, slated to be fully operational by December 16, 2026. The terminal is expected to play a crucial role in developing Bangladesh into a modern regional aviation hub.
Bangladesh is also exploring new international destinations for its airlines, considering routes to Bahrain, Male, Jakarta, Seoul, Sydney, Kunming, and New York, dependent on commercial viability and regulatory approvals. In tandem with aviation, the government is undertaking reforms to enhance Bangladesh's competitiveness as an international tourism destination.
The tourism strategy includes global branding, tourist-friendly travel arrangements, and improved infrastructure and services. Under Visa Policy 2026, e-visas will be gradually introduced, alongside specialized visas for medical tourism and religious tourists. The government is also focusing on expanding tourism segments like eco-tourism, culinary tourism, and cultural tourism, with a strong emphasis on digital promotion.
Afroza concluded by stating the government's ultimate target is to establish Bangladesh as a safe, modern, and international-standard aviation and tourism destination by 2030. The minister assured that visible improvements will be noticeable within the next year, as the country moves forward with its transformative agenda.