Dhaka: Vectramind Health has announced the strong validation of its AI-native patient experience and engagement platform, Firstpass, as highlighted in a newly released KLAS First Look report. The report reveals high levels of customer satisfaction and significant improvements in patient engagement and operational efficiency.
According to United News of Bangladesh, the findings published in the KLAS Research report 'Vectramind Firstpass Unified Patient Experience and Engagement Platform 2026' show that 100% of surveyed customers would repurchase Firstpass and consider it integral to their long-term plans. Healthcare organizations have reported enhanced patient engagement, better patient flow, reduced no-show rates, and shorter waiting times.
The KLAS Research findings, derived from a limited sample of customers, also demonstrate strong customer confidence in Vectramind Health as a strategic partner. Customers praised the company's integration expertise, responsiveness, and collaborative support for healthcare organizations.
Healthcare leaders interviewed by KLAS emphasized the partnership and expertise offered by Vectramind Health. They commended the sales team for their engagement and partnership approach, noting improvements in no-show rates and patient engagement without EHR integration.
Firstpass is a unified platform designed to assist healthcare organizations in managing the entire patient journey. By integrating communication, workflow orchestration, and real-time patient journey management, Firstpass engages patients before, during, and after care, reducing administrative burdens and enhancing operational efficiency.
Dr. Murali Krishna Vakalapudi, Founder and CEO of Vectramind Group, stated, 'Healthcare organizations everywhere are working to improve access, reduce operational friction, and deliver a better patient experience. The feedback reflected in this KLAS Research report is especially meaningful because it comes directly from healthcare leaders using Firstpass to transform patient engagement and operational workflows.'
KLAS First Look reports offer early insights into emerging healthcare solutions based on direct customer feedback, providing healthcare leaders with a transparent view of solution performance in real-world settings.
Vectramind Health continues to expand the adoption of the Firstpass platform among hospitals, health systems, and specialty healthcare organizations aiming to enhance patient engagement while optimizing operational workflows and care delivery.