Public servants must earn peoples trust through performance: Rizvi

DHAKA, Jan 22, 2017 (BSS) - Prime Minister's International Affairs Adviser Professor Dr Gowher Rizvi today urged public servants to earn peoples trust through delivery of services calling it a crucial factor for the government's performance management.

"In democracy trust of people in government is very crucial. When any government does not enjoy the trust of the people, democracy deteriorates," he told a regional conference on Government Performance Management System (GPMS) at a city hotel.

Rizvi added that the government links with citizens was established through service delivery and "if service delivery is good, government achieves the trust of people (and on the other hand) when the quality of service declines, people lose their confidence in government".

Apart from senior Bangladeshi public servants, representatives from India, Malaysia and Bhutan took part in the daylong conference aimed to share experiences on public service delivery.

Rizvi, himself an expert on governance by academic background, appreciated the arrangement of the regional conference as the participants could share their challenges and knowledge to better their performance in service delivery.

Cabinet Division and BRAC Institute of Governance and Development with the association with World Bank organised the conference.

Principal Coordinator of Sustainable Development Goals, Prime Minister's Office M Abul Kalam Azad and Prime Minister's Principal Secretary Dr Kamal Abdul Naser Chowdhury addressed the conference as special guests.

Director of Performance Management and Delivery Unit (PEMANDU) of Malaysia Ravindran Devagunam, Former Secretary of Performance Management Division in India Dr Prajapati Trivedi, Head of Government Performance Management Division (GPMD) of Bhutan Chencho Dorji and Secretary of (coordination and reforms) Cabinet Division NM Zeaul Alam of Bangladesh delivered presentations on their respective country's performance management.

In his presentation, Zeaul Alam said Bangladesh virtually introduced the GPMS since 2010 when it adopted the Vision 2021 while it was reinforced with the introduction of Annual Performance Agreement in 2015.

"From this perspective with the experience of introducing MTBF (Medium-Term Budgetary Framework (MTBF), government introduces GPMS in the form of Annual Performance Agreement (APA) since 2015," he said.

Zeaul Alam said APA is an agreement between the Cabinet Secretary and Secretary of the concerned ministry or division.

Kamal Naser Chowdhury said the government also introduced Public Administration Award to motivate government officials in innovating ideas for better service and discharging their duties with utmost sincerity, devotion and efficiency for the betterment of the people.

GPMS is a framework which has been formulated to enhance the effectiveness of public policies and service delivery of countries in South Asia.

Source: Bangladesh Sangbad Sangstha (BSS)