Genex Infosys has signed an agreement with City Bank to provide the commercial bank with managed contact centre services under an outsourced model.
Under this agreement, part of the City Bank’s customer service operation will be outsourced from Genex, a publicly listed business process management and IT services company.
The agreement signing ceremony was held in Dhaka Tuesday.
Prince Mojumder, CEO of Genex Infosys, said: “We’re happy that City Bank has put its trust in us following the global trend of outsourcing non-core services. We strongly believe that we can add significant value to it and take the partnership to new heights with our diversified expertise in customer experience management and revenue generation.”
Kazi Azizur Rahman, DMD and chief information officer of City Bank, said: “With Genex onboard, we will continue to deliver our customers with stellar experience and diverse service offerings in years to come.”
Source: United News of Bangladesh